WHAT WE INSURE
Purchase of used goods
For platforms selling used goods through e-commerce or marketplace
Rental of used goods
For platforms enabling renting p2p/b2c of tools, clothes, furniture, electronic equipment or other stuff
Transport of goods
For platforms enabling transport of goods
There was a big gap in the market that we're now closing with Omocom. We want it to be safe to shop second-hand and this will make customers feel protected when buying used products
Annette Karlberg, Marketplace Director, Blocket
ALWAYS INCLUDED WITH OMOCOM
Education and FAQ
Omocom provides the platform with tailored insurance terms, pre-purchase information and information materials with clear and realistic examples of what is included and what is not.
A seamless experience for making claims
Omocom’s digital claims form can be integrated into your interface with the customer, such as your “My Pages” so that this is easily accessible for the customer. Our API can pre-fill the form with the customer’s personal transaction information, which means less administration for your customers.
Customized insurance letters in real-time
When the actual rental starts, we can automatically send out a personalized insurance letter to the owner so they feel extra protected.
Excellent claims management and lightning-fast payouts
All claims are handled by Omocom and our experienced administrators who handle cases at the speed of light and payouts are made in seconds through our payment partners.
Seamless communication via Intercom
Leave an ongoing customer dialogue to us and our claims settlers, completely seamless.
Rental of goods
Our insurance for rented goods is aimed at sharing platforms as it is specially developed and adapted for renting and is available in +20 markets in Europe. Omocom’s solutions are intended to create security, both for those who rent out and for those who rent – so that more people will dare to share.
Omocom’s all-risk insurance for rented goods is offered as compulsory group insurance, which means that all rentals through the platform automatically are insured during the rental period. We protect the rented goods from damage, theft, and loss during the rental period that’s not reimbursed by any other insurance, such as home insurance. Should the damage be covered by home insurance, Omocom covers the deductible. Our insurance product for rented goods is adjustable based on your needs, for example, we can adjust the maximum amount of compensation, the deductible towards the customer, and certain parts of the terms. Please contact us for more information, we are here to help.
EXAMPLES OF WHAT'S INCLUDED
Protects the goods including accessories against damage, theft, and loss
Valid during the rental period (maximum 90 days)
Applies throughout Sweden
All-risk up to €3 000 per claim
Deductible reduction for ordinary insurance up to €1 000 per claim
EXAMPLES OF WHAT'S NOT INCLUDED
Normal wear and tear
Induction of damages intentionally or through negligence
Fraud, embezzlement or similar property crime
Damages that can be compensated through ordinary insurance coverage or product warranty
Omocom is the only insurance player we have found that understands a two-sided market. They share our goal of keeping products in use and reducing production-related emissions.
Ola Degerfors, CEO Hygglo
ALWAYS INCLUDED WITH OMOCOM
Education and FAQ
Omocom provides the platform with tailored insurance terms, pre-purchase information and information materials with clear and realistic examples of what is included and what is not.
A seamless experience for making claims
Omocom’s digital claims form can be integrated into your interface with the customer, such as your “My Pages” so that this is easily accessible for the customer. Our API can pre-fill the form with the customer’s personal transaction information, which means less administration for your customers.
Customized insurance letters in real-time
When the actual rental starts, we can automatically send out a personalized insurance letter to the owner so they feel extra protected.
Excellent claims management and lightning-fast payouts
All claims are handled by Omocom and our experienced administrators who handle cases at the speed of light and payouts are made in seconds through our payment partners.
Seamless communication via Intercom
Leave an ongoing customer dialogue to us and our claims settlers, completely seamless.
Omocom's insurance for used electronics
We want more people to dare to consume used electronics rather than buying new ones. Our insurance is specially adapted for purchasing used electronics and is aimed at both e-retailers and marketplaces and is available in +20 markets throughout Europe. Our insurances create maximum security on your platform and focus on a smooth customer experience. We increase the conversion rate, the average order value, and customer satisfaction by removing the uncertainties that today prevent people from consuming in a sustainable way.
Our used electronics insurance is for e-retailers that sell used IT equipment, such as mobile phones, computers, tablets, and monitors. Our voluntary all-risk insurance protects the product against theft, loss, and damage during a full year and can be offered to your customers as a “pop-up” when they add a product to the shopping cart, or as an option directly in your checkout. When the accident occurs, we always try to repair the product in the first place, if this is not possible, your customer is offered a new equivalent product. If you carry out the repairs yourself, Omocom can buy all spare parts, repairs, and new products directly from you so that your customer always are returning to you, can it get more circular than that?
EXAMPLES OF WHAT'S INCLUDED
Sudden and unforeseen damages, loss, and theft of the product (that's not covered by ordinary insurance)
Applies throughout Sweden
The insurance is valid for one year with the possibility of extension for another year
All-risk up to €3 000 per claim (or based on the platform's needs)
If the damage is covered by existing insurance (for example home insurance), Omocom's insurance covers the deductible up to €1 000 per claim
EXAMPLES OF WHAT'S NOT INCLUDED
Normal wear and tear
Fraud, embezzlement or similar property crime
Induction of damage intentionally or through negligence
Damages that can be compensated through ordinary insurance coverage or product warranty
Hidden faults insurance for second hand products
Our hidden fault insurance is aimed at various types of marketplaces for buying and selling used products, such as electronics, hobby equipment, hardware, furniture, and clothing. Our insurance is voluntary and can be jacked into most flows for a seamless experience. The insurance protects the purchased product against hidden faults, up to 14 days after you’ve received it, without a deductible. We want it to feel safe to shop second-hand and therefore the insurance provides up to €1,000 in compensation for repairs and spare parts in case the product does not work as expected. When an accident occurs, we always try to repair the product, if that’s not possible, your customer is offered a new equivalent product.
EXAMPLES OF WHAT'S INCLUDED
Sudden and unforeseen product failure, such as a discharged battery, a camera or microphone that stops working, or an unlockable zipper
Available in Sweden
Valid for 14 days from receiving the product
Provides compensation up to the product's market value before the defect was discovered, however, with a maximum of €1 000 per occasion
EXAMPLES OF WHAT'S NOT INCLUDED
Normal wear and tear
Fraud, embezzlement or similar property crime
Induction of damage intentionally or through negligence
Damages that can be compensated through ordinary insurance coverage or product warranty
There was a big gap in the market that we're now closing with Omocom. We want it to be safe to shop second-hand and this will make customers feel protected when buying used products
Annette Karlberg, Marketplace Director, Blocket
ALWAYS INCLUDED WITH OMOCOM
Education and FAQ
Omocom provides the platform with tailored insurance terms, pre-purchase information and information materials with clear and realistic examples of what is included and what is not.
A seamless experience for making claims
Omocom’s digital claims form can be integrated into your interface with the customer, such as your “My Pages” so that this is easily accessible for the customer. Our API can pre-fill the form with the customer’s personal transaction information, which means less administration for your customers.
Customized insurance letters in real-time
When the actual rental starts, we can automatically send out a personalized insurance letter to the owner so they feel extra protected.
Excellent claims management and lightning-fast payouts
All claims are handled by Omocom and our experienced administrators who handle cases at the speed of light and payouts are made in seconds through our payment partners.
Seamless communication via Intercom
Leave an ongoing customer dialogue to us and our claims settlers, completely seamless.
Transport of goods
Our insurance for transported goods protects items such as furniture, electronics, and appliances from theft, loss, and damages and applies throughout +20 markets throughout Europe. The insurance is both offered as mandatory or voluntary and can be offered to your customers seamlessly in your own environment where your customers get to choose between three different insurance packages with different premiums and compensation amounts.
EXAMPLES OF WHAT'S INCLUDED
Sudden and unforeseen damage, loss and theft of the product during transport
Applies in +20 markets throughout Europe
Valid during the entire transport (maximum 24 hours)
All-risk up to €3 000 per damage
Cover deductible for using ordinary insurance up to €3 000 per claim
EXAMPLES OF WHAT'S NOT INCLUDED
Normal wear and tear
Fraud, embezzlement or similar property crime
Induction of damage intentionally or through negligence
Damages that can be compensated through ordinary insurance coverage or product warranty
The traditional insurance industry has not been able to deliver a good solution for us. Omocom's solution fits our business model perfectly as it is adapted for short periods and digital processes. In addition to the launch itself going as planned, we also see results far beyond what we expected.
Tim Bjelkstam, CEO Tiptapp
ALWAYS INCLUDED WITH OMOCOM
Education and FAQ
Omocom provides the platform with tailored insurance terms, pre-purchase information and information materials with clear and realistic examples of what is included and what is not.
A seamless experience for making claims
Omocom’s digital claims form can be integrated into your interface with the customer, such as your “My Pages” so that this is easily accessible for the customer. Our API can pre-fill the form with the customer’s personal transaction information, which means less administration for your customers.
Customized insurance letters in real-time
When the actual rental starts, we can automatically send out a personalized insurance letter to the owner so they feel extra protected.
Excellent claims management and lightning-fast payouts
All claims are handled by Omocom and our experienced administrators who handle cases at the speed of light and payouts are made in seconds through our payment partners.
Seamless communication via Intercom
Leave an ongoing customer dialogue to us and our claims settlers, completely seamless.
WHAT OUR PLATFORM PARTNERS SAY ABOUT US
In 2019, 65,000 bicycles were stolen in Sweden. Together with Omocom, we can offer the first Swedish bicycle insurance, also for used bicycles. In the long run, together we want to ensure that bicycle thefts are reduced and make it easier and safer for more people to own or lease their bicycle.
Omocom is the only insurance player we have found that understands a two-sided market. They share our goal of keeping products in use and reducing production-related emissions.
The traditional insurance industry has not been able to deliver a good solution to us. Omocom's solution fits our business model perfectly as it is adapted for short periods and digital processes. In addition to the launch itself going like clockwork, we also see results far beyond what we expected.
