Omocom secures your transaction, from start to finish.

Omocom's insurance solutions are specifically tailored for sharing and we protect the goods during the rental period. We also have insurance solutions for purchasing second-hand products, to get more people to consume sustainably and contribute to a more circular economy. Should something happen to the property during the specified insurance period, you report it directly to us at Omocom, we are here for you from start to finish.

REPORT DAMAGE
COMMON QUESTIONS AND ANSWERS

Do you have questions regarding a case or damage? Call us on +46 8-520 278 70 or email us at claims@omocom.insurance and we’ll get back to you as soon as possible.

REPORT DAMAGE
Rented motor vehicles
REPORT DAMAGE
Rented stuff
REPORT DAMAGE
Bought stuff
REPORT DAMAGE
Rented homes
REPORT DAMAGE
WHAT OUR CUSTOMERS SAY ABOUT US

"You have handled my case in a fantastic way. I have already bought new parts and repaired my tools. Your support was first class. A relief to know that it works so smoothly. Thank you!"

- HENRIK PETTERSSON

How and when we compensate

Omocom’s mission is to keep existing resources in use, for as long as possible. People who rent something should be able to do it as many times as possible for as long as possible and therefore we have created insurance that applies when accidents occur. Omocom handles all damages internally and we have experienced administrators who are ready to help. If something has been damaged, we try to repair and restore the property to its original condition and function. If the property is too broken to repair, we will replace it with money instead. Below you can read more about what and how we compensate for various damages.

Visit our help center for more information or contact us and we’ll support you!

9 OUT OF 10 WOULD RENT OUT AGAIN

When damages occur, you and your customers can feel safe with us as an insurance partner. All damages are handled personally by our experienced claims handlers both quickly and with exceptional service. Today, 9/10 of Omocoms customers state that they will continue to rent out their stuff even though they've been damaged and despite the fact that they in some cases didn't receive a payment for the damage.

REVIEW OF CASE

If you are not satisfied with the decision of a specific case, you always have the right to get the case reconsidered either by contacting Omocom to clear up a possible misunderstanding or by writing to our complaint officer Ola Lowden Landström, CEO of Omocom, by reporting the case and asking for a reconsideration.

Omocom
Phone: +46 8 520 278 70
E-mail: hello@omocom.insurance
Complaints officer: ola@omocom.se

General Complaints Board (ARN)
If you have had your case reconsidered and are still not satisfied, you have the opportunity to turn to the General Complaints Board, which hears complaints from private individuals free of charge.

ARN’s postal address is ARN, Box 174, 101 23 Stockholm
Phone no: 08-508 860 00
Website: www.arn.se
Email: arn@arn.se

Konsumenternas Försäkringsbyrå

The Consumers’ Insurance Bureau provides private individuals with independent and free guidance on pensions, insurance, and claims settlement, but does not try disputes.

Konsumenternas Försäkringsbyrås postal address: Box 24215, 104 51 Stockholm
Phone no: 0200-22 58 00
Website: www.konsumenternasforsakringsbyra.se
Email: via web form.

General Court
An insurance dispute can in most cases also be tried by a general court.